Steps to Management Success – Step 8: If Technology’s the Hare, then Employees Are the Tortoise

Written By Rick Frishman Published March 28th, 2010


If Technology’s the Hare, then Employees Are the Tortoise

Regardless of any new technology that you might be considering, keep in mind that the most important part of a successful business is a persuaded and prepared employee. There is always a human component to the adaptation of any new technology—a component that many organizations do not consider as carefully as they should.

WHAT IT MEANS: New technology will do wonders for any organization—but you do need to give it time, and a little sensitivity and “hand holding” can make the transition easier and more effective. It’s not just a question of learning which buttons to push—it’s being aware of which “people buttons” not to push. Because we are all creatures of habit, there will always be resistance to new technologies, procedures, and processes—and even some fear and resentment.

ACTION PLAN: Breaking up training into more digestible chunks (instead of the typical and daunting marathon workshop) can help minimize the fear factor. Allow for practice, follow-up sessions, and individual instruction when needed. Accept the fact that there’s a learning curve between being introduced to a new technology and becoming completely proficient.

EVEN BETTER: Don’t be in a hurry to get a new system up and running ASAP. Make sure to give people enough time to fool around with it and get their feet wet. Allow a “new users group” to meet regularly to share their concerns and tips. Make the training more of an extended group experience, with mutual support and practice. Trial runs can help ease the resistance to new technologies and things.

(Excerpted from: 10 Clowns Don’t Make a Circus. . . and 249 Other Critical Management Success Strategies by Steven Schragis and Rick Frishman)

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