Steps to Management Success – Step 10: Without Communication, You’re Destined to Fail

Written By Rick Frishman Published March 30th, 2010

STEP TEN

Without Communication, You’re Destined to Fail

I’ve heard that at least half of all management problems occur as a result of poor communication—and I believe it. As a business grows over time, the importance of maintaining and continually strengthening the level of communications throughout a company grows at an exponential rate.

WHAT IT MEANS: For almost any project or endeavor, snarls and snags are a fact of life. Deadlines don’t always get met. Things fall between the cracks. People just don’t get it. Good communications is the glue that can keep everyone in the organization more aware of what’s really happening—or needs to happen—and why . . . and when! Timely and proactive information sharing is critical for running any organization more smoothly.

ACTION PLAN: Posting or e-mailing a weekly status report of all active projects—what’s been done, what remains to be done, by when, and by whom—is a good way to get everyone you’re working with on the same page.

EVEN BETTER: Always end your discussions by seeking and confirming clarification. It’s better to ask a few “dumb” questions than to be misunderstood. Also, make it clear to subordinates exactly what you expect from them and when—and, if necessary, the relative priority of specific tasks. The less other people have to guess about what you expect, the fewer unpleasant surprises there will be.

(Excerpted from: 10 Clowns Don’t Make a Circus. . . and 249 Other Critical Management Success Strategies by Steven Schragis and Rick Frishman)


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