Management

Top 3 Reasons You May Want to Have Your Employees Work Remotely

Do you allow employees to work remotely? If not, maybe it’s time to reconsider your view. I am in favor of it, simply because it makes employees happier. Still hesitant?? There are plenty of not-so-soft-hearted reasons to enable virtual work. Here are three:

Benefits of Virtual Assistance

A virtual assistant is an individual who provides business services to other professionals. As a business owner, you can save time, money, and energy by hiring a virtual assistant. Best of all, you’ll have more time to do what you do best – running a business!

5 Things to Consider Before You Hire a Virtual Assistant:

I hear the term “Virtual Assistant” more and more in business. Did you know that you could possibly hire someone from another continent that works while you sleep and maybe for $8 – $12 Dollars. Most of the VA’s I work with have degrees and one an MBA in Business Admin. I pay her a paultry $15.00 per hour now thats waht I call a bargain!

Tips to get important customer feedback

Even before starting your own business you should think about who your customers are going to be and how to keep them. Now that you business is up and running, the following are a few tips to help you discover your customer’s unique characteristics so that you can channel your product line to their needs…

Steps to using Virtual Assistants to Lessen Payroll Costs

If you are looking for a receptionist or administrative assistant, you might want to consider hiring a virtual assistant (VA). Not only will he or she save you time and stress, but using a virtual assistant will also lower your payroll costs. Here are six ways…

Accounting Outsourcing Nitty-Gritty that you need to Know

Accounting outsourcing is simply best for accounting firms and CPAs to deal with increasing customer demand during the peak tax season. Undertaking the entire thing in its proper way can actually spell success for a business and bring about greater monetary gains.

Steps to having a personal assistance business

Are at a loss for an exciting career that offers constant challenges and will keep you on your toes? Then look no further than the role of personal assistants. Offering personal assistance to the harried is a great way to make a living. Not only will you be busy, you will

Steps to outsourcing

Outsourcing is a process of contracting to a third party to provide services or products to the company. It is also procuring services or products from an outside supplier or paying another company to provide the services which a company might otherwise have employed its on staff to perform. While you may have heard of the many benefits of outsourcing, include cheaper labor and material costs,

Creating a Call Center Script

Call center script creation has many pitfalls that can leave your operators and your callers confused. Here are some suggestions for clear communication.

Developing the Secretarial Role – Managers

Secretarial and administrative staff can only develop and add value to the business for the future, if their peers, the organization’s culture and their immediate managers create the right opportunities for them to do so.

Titanic Precautions

Many movies have been made about the tragic story of the Titanic. Arrogance and ignorance was definitely present during its maiden voyage, which was Titanic’s last voyage.

Many warnings were given, but unfortunately, the warnings were not taken seriously. On April 14th, 1912 Titanic received six warnings that icebergs were present in their perimeter. On the night of April 14th, Titanic struck an iceberg and ultimately sank to the bottom of the Atlantic Ocean.

Ethics & Leadership in Business Development

In the 25 + years of working with some of the best people in Business Development within the power generation industry, we have found some unique characteristics that separate these individuals from the rest. It doesn’t seem to matter what organization they work for, or the services, the client base or the economic climate.

Assessment tools: steps to properly assess your employees

If you are starting up a business, you need to have the proper assessment tools in place that will allow you to measure employee performance so that you keep the right people in place and let go of those who are not helping your business. The only way to make your way is to formulate the tools that will allow you to quickly identify who you want to stay and who you want to go. Once that is figured out, the rest becomes easy.

Steps to Providing Employee Benefits for Employee Retention

Good employees are hard to get and even harder to keep at your company. There exists a two-way relation between an employer and employee. The employer gets their business operations completed by employees and at the same time employees get paid for their services rendered. As a business owner you know that some employees are more diligent than others when it comes to your business. These are employees you would like to keep. How? Find out.

Steps to Management Success – Step 138: Know the Xs and Os of a Phone Call Before You Make It

STEP ONE HUNDRED THIRTY-EIGHT

Know the Xs and Os of a Phone Call Before You Make It

Prior to making telephone calls that will involve major, complex, or compound issues, write a list of all the items you would like to cover. During telephone conversations, it’s easy for the parties’ focus to be interrupted or diverted and for important issues to be overlooked or inadequately addressed. Preparing a list that you can follow as an agenda will make your phone calls more productive.

Steps to Management Success – Step 137: Never Settle

STEP ONE HUNDRED THIRTY-SEVEN

Never Settle

People frequently have the option of accepting what they’re given or trying to get something more or better. Leaders tend to want more, but the great, visionary leaders always demand the best. These outstanding leaders require the best from themselves and they insist on surrounding themselves with others who are and want the best; nothing less will satisfy them.

Steps to Management Success – Step 135: Keep Everyone Up to Date

STEP ONE HUNDRED THIRTY-FIVE Keep Everyone Up to Date When a number of people are involved in a project, their success often turns on how well they coordinate and work together. While they are working on projects, team members may get immersed in their specific tasks and their parts can take on lives of their […]

Steps to Management Success – Step 132: Lead with Passion

STEP ONE HUNDRED THIRTY-TWO

Lead with Passion

Empires may start with great, innovative ideas, but their success is usually fueled by their leaders’ passion. Ideas are plentiful, and when standing alone, they’re seldom enough. To be successful, they must be well implemented and strategically directed. Passion energizes ideas; it creates the excitement that drives their realization and success. Business leaders’ enthusiasm attracts supporters, followers who believe in their leaders’ visions and will tirelessly strive to make them work. Supporters who feed off their leaders’ passion will enlist others to advance the cause.

Steps to Management Success – Step 131: Find People Who Know More Than You Do

STEP ONE HUNDRED AND THIRTY-ONE

Find People Who Know More Than You Do

You can’t do everything yourself and do it all well. It’s simply impossible. Everyone needs help with something or other. So, find experts who excel at what you don’t do particularly well or at tasks that are not an efficient use of your time. Seek people who are at the top of their fields and have a consistent track record of accomplishing exactly what you need. Don’t just get help, get expert help; hire the best you can find.

Steps to Management Success – Step 129: Offer Better Alternatives

STEP ONE HUNDRED TWENTY-NINE

Offer Better Alternatives

Don’t criticize unless you can suggest better alternatives or approaches. Most people have some personal investment in the positions they put forth and may take exception when others shoot down their ideas without offering better suggestions. If, however, you explain how alternatives could be more advantageous, others may accept your reasoning and not take it personally.

Steps to Management Success – Step 127: Reward Those Who Deserve It Before They Ask

STEP ONE HUNDRED TWENTY SEVEN

Reward Those Who Deserve It Before They Ask

Never get into the position in which an employee asks you for a promotion or a raise. Instead, always stay on top of your employees’ performances and reward them before they ask for more. Beat them to the punch. Giving unsolicited promotions and raises delivers the message that you appreciate the employees and value their efforts on your behalf.

Steps to Management Success – Step 126: Trust Your Instincts

STEP ONE HUNDRED TWENTY-SIX

Trust Your Instincts

When you make decisions, listen to that little voice inside you. It knows what it’s talking about! Examine all the alternatives, take your time, but don’t dismiss your first reactions unless major doubts persist that convince you that you were wrong. Be true to yourself and don’t discard deeply held feelings simply because others don’t understand.

Steps to Management Successs – Step 125: Keep the Dialogue Going

STEP ONE HUNDRED TWENTY FIVE

Keep the Dialogue Going

Make it your policy to respond to all e-mails and telephone calls as soon as you can. Reply quickly even if you don’t have an answer or new information to report. It’s always smart to let those who try to reach you know that they and their problems are important to you. Explain that you’re working on their matter and that you will get back to them as soon as you have something concrete to report. If you can, estimate how long you think it will take to get them the necessary information.

Steps to Management Success – Step 122: Delegate Work, Don’t Abandon It

STEP ONE HUNDRED TWENTY-TWO

Delegate Work, Don’t Abandon It

You must develop the ability to delegate the right task to the right person in the right way. It’s almost impossible to grow your business without it—because there’s only so much time in a day and you can increase your workload only so much.

Steps to Management Success – Step 117: Start and End Meetings on Time

STEP ONE HUNDRED SEVENTEEN

Start and End Meetings on Time

If you’re not the boss or meeting manager, this rule is obviously not applicable—but even if you’re not, there will probably be a time or two in your career when you are tasked with running a meeting, and Rule #1 of effective meeting management is “Run meetings on time.”

Steps to Management Success – Step 116: Always Consider the Source

STEP ONE HUNDRED SIXTEEN

Always Consider the Source

Whenever you hear something work-related—no matter whom you hear it from—don’t take it at 100 percent face value. Most people will not flat-out lie to your face, but they can often be very “selective” in what they tell you and how they spin it.

Steps to Management Success – Step 113: Keep Your Goals Within Plain Sight

STEP ONE HUNDRED THIRTEEN

Keep Your Goals Within Plain Sight

It’s good to have goals. It’s better to write them down and give them deadlines and action steps—but to really keep your eyes on the prize, you need to stay focused on those goals, literally!

Steps to Management Success – Step 112: What Gets Measured, Gets Managed

STEP ONE HUNDRED TWELVE

What Gets Measured, Gets Managed

If you want to make sure that certain things get done, make sure that you have some way to measure and monitor them. Simply knowing that someone is keeping score can be a powerful incentive for those involved to measure up—and for your business to stay on track.

Steps to Management Success – Step 109: Convert Energy into Results

STEP ONE HUNDRED NINE

Convert Energy into Results

Sometimes in a meeting, or perhaps a more private discussion, a truly intriguing idea will be advanced. Your ears perk up. The room is electrified. You can almost cut the “Wow factor” with a knife. That doesn’t necessarily mean that the idea will pan out, but you can and should use this motivational “peak moment” to your advantage.

Steps to Management Success – Step 107: Improve Customer Service

STEP ONE HUNDRED SEVEN

Improve Customer Service

You know how important customer service excellence is to the success of your business. It will help attract more customers and keep them coming back. It will generate more word-of-mouth referrals and positive impressions. Indeed, exceptional service is such a rarity these days, that achieving it—or even aiming for it—is almost certain to establish a significant competitive advantage. Nevertheless, this is one area where “good enough” isn’t. You need to aim high—and keep trying.

Steps to Management Success – Step 102: As Wallets Grow, So Do Needs

STEP ONE HUNDRED TWO

As Wallets Grow, So Do Needs

When things are going well and your corporate coffers are flush with cash, you may be tempted to purchase things that you really don’t need. The image that comes to mind is a picture I once saw of an out-of-business dot-com, its many recently purchased computers and Aeron chairs neatly stacked, awaiting a bankruptcy auction.

Steps to Management Success – Step 101: Don’t Expect Miracles

STEP ONE HUNDRED ONE

Don’t Expect Miracles

Every business can benefit from a lucky break or two, but you can’t manage by wishful thinking. If you remove your rose-colored glasses, what you see is usually what you get.

Steps to Management Success – Step 100: Explanations Don’t Need a Word Count

STEP ONE HUNDRED

Explanations Don’t Need a Word Count

Can the B.S.! You may be tempted to think that a forty-page report is twice as good as a twenty-page report, but that’s simply not true. Quality and quantity are two different things—and guess which one is king?

Steps to Management Success – Step 98: One Broken Link Can Ruin the Chain

STEP NINETY-EIGHT

One Broken Link Can Ruin the Chain

Remember that school-teacher-strict English lady on that TV quiz show a few years ago? Each round, she would tersely dismiss the poorest contestant with her withering catchphrase, “You are the weakest link—goodbye!” It’s a smart way to manage your business too.

Steps to Management Success – Step 94: See the Big Picture

STEP NINETY-FOUR

See the Big Picture

It’s important to “sweat the details,” and the successful outcome of many projects, plans, and presentations depends on it, but good managers need to have sharp long-range vision too. Sometimes fixing the immediate problem ignores the fact that said problem is just a symptom of an even larger problem. Try to see a little further.

Steps to Management Success – Step 93: Create an “Us” Mentality

STEP NINETY-THREE

Create an “Us” Mentality

Your effectiveness as a manager is highly contingent on the collective efforts of your team. The way you act and the things you say can help build team motivation and solidarity—or hamper it.

Steps to Management Success – Step 91: Don’t Lose Site of the Horizon

STEP NINETY-ONE

Don’t Lose Site of the Horizon

Meetings, decisions, things to do—there is no shortage of demands on your time. And many of them may well have the virtue of being urgent, thus requiring your immediate attention—but you don’t always want to have your nose so closely to the grindstone.

Steps to Management Success – Step 88: Face Unpleasant Tasks Head-On

STEP EIGHTY-EIGHT

Face Unpleasant Tasks Head-On

There is a natural tendency to put off doing the difficult or the unpleasant task—but that task is sometimes the thing you need to do most.

Steps to Management Success – Step 87: Baby Steps Still Move You Forward

STEP EIGHTY-SEVEN

Baby Steps Still Move You Forward

If you’re calling on fifteen customers in a week, can you call on one more? If you’re manufacturing 300 widgets per day, can you make 10 more? Before you leave at the end of the day, can you cross off one more thing on your to-do list?

Steps to Management Success – Step 85: Lead by Example

STEP 85: Lead by Example

Whether you like it or not, you are a role model to your employees or staff. They may not always look up to you, but they are always looking at you. If you say one thing but do another, you are sending a dissonant message that could adversely impact your image and effectiveness as a manager.

Steps to Management Success – Step 84: The Customer Is Not Always Right

STEP EIGHTY-FOUR

The Customer Is Not Always Right

Other rules in this book emphasize the importance of serving your customers—but not all customers are equal. And those customers that are unprofitable can flat out put you out of business.

Steps to Management Success – Step 83: Check Your Ego at the Door

STEP EIGHTY-THREE

Check Your Ego at the Door

It’s good to be confident in yourself and your abilities. It’s good to have professional pride and to do everything you can to maintain your good reputation, but too many managers and business owners let their egos run roughshod over their employees—and, perhaps even more harmfully, over their own good judgment.

Steps to Management Success – Step 80: If You Think You’ll Fail, You Probably Will

If You Think You’ll Fail, You Probably Will

Abraham Lincoln once said, “Whether you think you can or think you can’t, you’re probably right.” Well, he was probably right. Your attitude can greatly determine your altitude (how far you will go), so make sure that you’re not holding yourself back by the constraints of your own mind.

Steps to Management Success – Step 78: You Can’t Put “Thank You” in the Bank

STEP SEVENTY-EIGHT

You Can’t Put “Thank You” in the Bank

This rule is tricky because it’s a bit of a balancing act and a judgment call. To woo a client, you naturally want to put your best foot forward. You want to be as helpful as possible so as to demonstrate your expertise or the quality of your product or service. And that’s OK—but that said, don’t let visions of monster orders seduce you into giving away the store.

Steps to Management Success – Step 77: Your Coworkers Are More Than Just Names

STEP SEVENTY-SEVEN

Your Coworkers Are More Than Just Names

Your coworkers have lives outside the office. Without being a busybody, it’s good to show an interest in them as people. Appreciating the fact that people are more than their jobs and responding accordingly is an intangible but genuine “environmental upgrade” that doesn’t cost a penny and can help build more cohesive work teams.

Steps to Management Success – Step 75: It’s All in the Delivery

STEP SEVENTY-FIVE

It’s All in the Delivery

The right words, tone, mood, time, et cetera can affect how well your message gets across—or doesn’t. All too often, the first thing that pops into your head could benefit from revision.

Steps to Management Success – Step 74: Get New Employees off to a Good Start

STEP SEVENTY-FOUR

Get New Employees off to a Good Start

Most companies spend a fraction of the time and effort to orient new employees that they do to recruit them. That’s a mistake. With the right kind of training and treatment, your orientation process can make a good first-day impression on your employee—and vice versa. You’ll have less turnover and probably get new employees up to speed more rapidly.

Steps to Management Success – Step 73: Hire Slowly; Hire Well

STEP SEVENTY-THREE

Hire Slowly; Hire Well

Great employees are often hard to find—but it’s worth taking the time and making the effort. Don’t settle for second-rate. And don’t give in to the understandable temptation (and operational urgency) to fill an open position as soon as possible.

Five Steps to Keep Your Employees.

Are you worried that your employees might leave your business/company? Here are five steps to keep your employees from leaving your company. Employees are an investment of time and money. If your company has a high turn-over rate, you will be wasting time and money on the process of searching, hiring and training new employees.

Steps to Grow Your Business via Structural Methods within Your Business

Do you want to grow your business? There are many ways to grow your business; however, in this article we will go over using various structural methods that can help you grow your business.

A growing business needs a solid infrastructure that clearly states its mission statement, has formal procedures, processes, etc.

Steps to Management Success – Step 70: Location Isn’t Just about Real Estate

STEP SEVENTY

Location Isn’t Just about Real Estate

Although it’s often taken for granted, the physical, aesthetic, and ergonomic components of your workplace can affect morale and productivity. Cluttered, crowded, grungy offices, with people having to squeeze around each other in narrow hallways, add a significant load to everyone’s “stressometer.”

Steps to Management Success – Step 69: The Golden Rule Should Apply in Business

STEP SIXTY-NINE

The Golden Rule Should Apply in Business

Sometimes it may be necessary for you to criticize or even reprimand someone. Sometimes you may be angry at what someone did (or didn’t do), and be quite ready to inflict your wrath. All of this can be done in a stern yet professional way—but there is never any need to be cruel.

Steps to Management Success – Step 65: Don’t Lose Your Sense of Humor

STEP SIXTY-FIVE

Don’t Lose Your Sense of Humor

When the going gets tough, smart managers lighten up. Recent studies show that a sense of humor is the most consistent characteristic among executives promoted in major companies, and that managers showing a sense of humor advance faster and further than those without one.

Steps to Management Success – Step 63: Recognize entrepreneurial types

STEP SIXTY-THREE

Recognize entrepreneurial types

Some people thrive on autonomy and can get things done with minimal supervision, whereas others are more comfortable with being given specific directions and a greater sense of structure. Being able to manage each type of employee for optimal results requires flexibility as well as an ability to discern these two very different types of worker.

Steps to Management Success – Step 62: Don’t Have Rules Just to Have Rules

STEP SIXTY-TWO

Don’t Have Rules Just to Have Rules

Every business has its rules, policies, and procedures—the way things are done.

It could be the procedure for filing an expense report, the way a new customer is registered on your computer system, or how many paid sick days an employee may receive each year. Most of the time (let’s assume), these policies make sense. Sometimes, though, they get in the way. And that’s like having the tail wag the dog.

Steps to Management Success – Step 59: Be Ready to Play Peacemaker

STEP FIFTY-NINE

Be Ready to Play Peacemaker

Mediating a conflict is challenging, but as a manager or supervisor, the role of mediator comes with your territory. Your willingness to appropriately intervene sets the stage for your own success. You craft a work environment that enables the success of the people who work there.

Steps to Management Success – Step 58: Criticize Constructively

STEP FIFTY-EIGHT

Criticize Constructively

Is constructive criticism a contradiction in terms? Certainly not! It may, however, be one of the most difficult things you’ll have to do as a manager or business owner. Criticizing constructively can elevate, motivate, and help people’s performance be more aligned with your expectations.

Steps to Management Success – Step 55: Leave Emotion at the Door

STEP FIFTY-FIVE

Leave Emotion at the Door

We’ve all heard the horror stories about the “boss from hell.” Perhaps you’ve had the misfortune of suffering under one of these emotionally incontinent jerks yourself. The yelling. The blowups over relatively minor matters. The dubious ability of being able to reduce subordinates to tears. If you’ve seen such workplace brutality or been victimized by it, then you already know: there must be a better way.

Steps to Management Success – Step 50: Listen to What Other People Are Saying

STEP FIFTY

Listen to What Other People Are Saying

Sometimes you might be so convinced of the value of a particular idea or decision that you really don’t want anyone else’s opinion or good judgment—or even the facts—to get in the way. That’s exactly when adhering to this rule can prevent you from making a hasty, ill-conceived, and usually expensive mistake.

Steps to Management Success – Step 49: Keep Your Integrity

STEP FORTY-NINE

Keep Your Integrity

In an ideal world, making compromises or unclear moral choices would not be an issue. People would always do the right thing—and so would you. The world we live in is obviously quite different. There is more than a touch of gray, morally, to many business dealings, and there are more than a few people who fit the term ethically challenged.

Steps to Management Success – Step 44: Use Common Sense

STEP FORTY-FOUR

Use Common Sense

Sometimes you can get so caught up in the inner details of your business or so dazzled by the initial glow of a promising idea that your judgment takes a time-out, if not a leave of absence. When that happens, you don’t need rosy spreadsheet projections or masterpiece PowerPoint presentations or even a Harvard M.B.A. You need a reality check—also known as common sense.

Steps to Management Success – Step 42: Double-Check the Books

STEP FORTY-TWO

Double-Check the Books

Every business gets bills—lots of them. All too often, these bills are not carefully scrutinized; they’re approved far too easily. As long as a bill relates back to a valid purchase order, a check will be issued. But the fact is, more systematic scrutiny can detect and even help avert overcharges, whether intentional or not.

Steps to Management Success – Step 40: Accept the Responsibility, Regardless of the Outcome

STEP FORTY

Accept the Responsibility, Regardless of the Outcome

President Harry Truman had a famous sign on his desk, which read, “The buck stops here.” Well, every manager would do well to develop the same attitude. Mistakes happen because people (and processes) are imperfect—and even though the error may not be your direct fault, if it happened on your watch, accept responsibility.

Steps to Management Success – Step 39: Hire People More Talented Than You

STEP THIRTY-NINE

Hire People More Talented Than You

What is the best way to deal with problem performers? Don’t hire them in the first place! Both poor and superb workers were probably already that way when you chose them, so why not make the smart choice in the first place? Believe me, it’s well worth the effort!

Steps to Management Success – Step 37: Pamper Your Customers

STEP THIRTY-SEVEN

Pamper Your Customers

Why do you suppose all evidence proves that it costs at least five times as much to sell to a new customer as to an existing customer? That’s easy. Because the price is high to find a new customer, while finding an existing customer is free.

Steps to Management Success – Step 36: Create Goals Worth Reaching

STEP THIRTY-SIX

Create Goals Worth Reaching

Most businesspeople know that they need targets to reach for. Monthly, quarterly, and yearly sales or production quotas, both individually and organizationally, are common, but sometimes these goals don’t take into account the changing nature of the market or the possibility of entering previously untapped markets.

Steps to Management Success – Step 35: A Paper Trail Will Help You Find Your Way Back

STEP THIRTY-FIVE

A Paper Trail Will Help You Find Your Way Back

If you’ve ever heard of the acronym CYA, then you know one good reason for this rule. Keeping meticulous records about who did what when isn’t just critical information to have on hand if and when you are ever called on the carpet to explain or defend yourself. It also gives you the insurance of being able to recollect past actions and decisions without having to exclusively rely on your memory.

Steps to Management Success – Step 33: Work Smarter, Not Harder

STEP THIRTY-THREE

Work Smarter, Not Harder

Working long hours is accepted by many as the essential ingredient for productivity and success. But the fact is, that assumption is quite often wrong. Sure, ninety-hour workweeks make you look busy—and they may even be the norm in your office—but if it’s taking you ninety hours to do what could just as effectively be done in forty or fifty . . . well, how smart is that?

Steps to Management Success – Step 31: Translate Numbers to English

STEP THIRTY-ONE

Translate Numbers to English

Learn to understand what the numbers mean—and what problems or opportunities they suggest. Companies are in business to make money—and the financial reports are the way that everyone keeps score.

Steps to Management Success – Step 28: Time is Not on Your Side

STEP TWENTY-EIGHT

Time is Not on Your Side

I once asked the president of a huge company what it took to get to the top. “The same thing it took to get started,” he replied, “a sense of urgency.”

Steps to Management Success – Step 27: Careful with the Company’s Money—It May Want It Back

STEP TWENTY-SEVEN

Careful with the Company’s Money—It May Want It Back

It’s easy to treat an expense account as an open invitation to live large. Lots of people do just that—but don’t be one of them.

Steps to Management Success – Step 26: Change Is Mandatory, Growth Is Optional

STEP TWENTY-SIX

Change Is Mandatory, Growth Is Optional

This might be the least original law in this entire book, but it’s so important that I just couldn’t take the risk of leaving it out. Greek philosopher Heraclitus noted the constancy of change in life nearly 2,500 years ago—and what was true then is just as true today.

Steps to Management Success – Step 25: Make Sure to Get the Whole Team on the Same Field

STEP TWENTY-FIVE

Make Sure to Get the Whole Team on the Same Field

When you’re working on a project or task that involves more than one person, it’s almost always a good idea to have everyone meet, physically or over the phone, at the outset.

Steps to Management Success – Step 22: Let Reliability Be Your Watchword

STEP TWENTY-TWO

Let Reliability Be Your Watchword

Let’s face it—it’s a risky world we live in. There’s cutthroat competition, human error, interpersonal friction, organizational inertia, and any number of unanticipated factors that can come along and screw up your project.

Steps to Management Success – Step 21: Everyone Is in Sales

STEP TWENTY-ONE

Everyone Is in Sales

A sales-centric company is a more successful company—and that begins by eliminating the all-too-prevalent “that’s not my department” mentality.

Steps to Management Success – Step 20: Tomorrow Is Another Day

STEP TWENTY

Tomorrow Is Another Day

Just as a well-run business follows a budget in spending money, an effective businessperson should also follow a budget in spending time.

Steps to Management Success – Step 19: Don’t Become a Slave to Your E-mail

STEP NINETEEN

Don’t Become a Slave to Your E-mail

E-mail is great. It can ease and expedite your communications, help you check the status of current projects, and even help you market yourself or your company—but there’s a downside too.

Steps to Management Success – Step 17: Look People in the Eye

STEP SEVENTEEN

Look People in the Eye

E-mail, intranets, faxes, voice mail. They’re fine for accelerating the transfer of factual information. But when your communication involves any emotion at all or expresses a different opinion, a face-to-face meeting is by far your best bet, with a traditional, interactive, phone conversation a distant second choice.

Steps to Management Success – Step 16: Let Your Customers Show You How to Use Your Product

STEP SIXTEEN

Let Your Customers Show You How to Use Your Product

Your customers are telling you things every day, not necessarily by what they say, but by what they do—what they buy, what they ask, what they complain about, et cetera.

Steps to Management Success – Step 14: Don’t Make Rushed Decisions

STEP FOURTEEN

Don’t Make Rushed Decisions

If the issue is serious, never make a decision on the spot unless you absolutely have to.

Steps to Management Success – Step 13: Turn Your Mistakes into Tools

STEP THIRTEEN

Turn Your Mistakes into Tools

Because nobody is perfect, everybody makes mistakes. The best thing to do when this happens to you is to admit it, not attempt to justify it, and to learn from it. That’s right—every mistake you (or even someone else) make is a learning opportunity in disguise.

Steps to Management Success – Step 11: Companies Don’t Have Personalities—They Have Images

STEP ELEVEN

Companies Don’t Have Personalities—They Have Images

Any particular corporate image or perceptions we might have is inextricably linked to a company’s people—how they act, how they present themselves, and, above all, how they interact with you.

Steps to include entertainment in your budget

Do you entertain clients often? If so, you should understand about taxes and entertainment.

Step 1 Determine how often you entertain clients or employees

Entertainment is often a part of most businesses. If you’ve been an employee at a company you may never have experienced business entertainment before.

Steps to creating employee satisfaction

A loyal employee would almost always be satisfied, but a satisfied employee is not necessarily loyal. So how do you tell the difference between a loyal employee and a satisfied one? Let’s find out.

Steps to handle contracted help

If you are self employed and run a small business but do not do enough output to require full time employees you may occasionally have to hire out work. What can you do?

Step 1 Understand contracted work
You will hire out contracted work or you will hire a freelancer when work is needed to be complete.

Steps to Management Success – Step 8: If Technology’s the Hare, then Employees Are the Tortoise

STEP EIGHT

If Technology’s the Hare, then Employees Are the Tortoise

Regardless of any new technology that you might be considering, keep in mind that the most important part of a successful business is a persuaded and prepared employee.

Steps to Management Success – Step 7: Hire People Who Disagree with You

STEP SEVEN

Hire People Who Disagree with You

It’s only human nature to be firmly attached to your own opinions, but that’s not always the best way to manage. In fact, it almost never is.

Steps to Management Success – Step 6: Money Buys Everything, Except Respect

STEP SIX

Money Buys Everything, Except Respect

World famous management guru Tom Peters says it well: “Farmer, senator, salesperson, engineer, janitor, CEO, you, me, and the kid who mows your lawn—everybody loves being recognized, in any way, large or small.”

Steps to Management Success – Step 5: They Call It Murphy’s Law for a Reason

STEP FIVE

They Call It Murphy’s Law for a Reason

If something can go wrong, it will. There’s a reason this axiom is called Murphy’s Law, not Murphy’s Reminder. So plan for the unexpected. Failing to plan realistically—overestimating sales; underestimating costs and time to market; and then failing to plan for the inevitable twists, bumps, and craters along the way—is the primary reason why most business start-ups fail.

Steps to Management Success – Step 4: When the Season Is Right, Play Santa

STEP FOUR

When the Season Is Right, Play Santa

Everyone likes getting gifts, even if they’re too polite to say otherwise. Business gift giving is its own kind of art, but it is an art that you would do well to master. But remember: the best business gifts don’t cost a lot, but they mean a lot.

Steps to Management Success – Step 3: Relearn the English Language

STEP THREE

Relearn the English Language

When you’re dealing with people in your industry or profession, there are certain buzzwords and jargon that everyone knows and understands, and there’s no problem in using them. This puts you on the same page as everyone else, and it even helps reinforce relationships between industry insiders.

Steps to Management Success – Step 1: Ten Clowns Don’t Make a Circus

STEP ONE

Ten Clowns Don’t Make a Circus

Any business, like any circus, requires a certain amount of diversity. You need different people to fill different roles—lion tamers, trapeze artists, and human cannonballs—or the show just doesn’t work.

Steps to conducting an interview

If you’ve started a small business, you may need to hire employees to help make your company possible. If so you will need to accept applications and conduct interviews. How will you successfully choose a candidate? How will you run the interview? Find out how.

Steps to handle angry customers

We all deal with angry customers, and if you’re running a business, you’re probably very concerned with how to treat your customers. Let’s discuss a common mistake employees make when dealing with the angry customer. By helping your team to avoid this mistake, you can save yourself a lot of stress and time.

Elements of a Successful Leader

Successful companies are mainly successful because of their great leaders. What are some of the elements of a successful leader? How can I become a successful leader at my company? We will go through some of the elements great leaders exemplify at a successful company/organization.

Coach your team to SUCCESS!

Does your work/class/sports team need some “pizzazz” in their work/education/sports? Sometimes, we need to educate our team about the core elements for fundamental success. These basic elements/steps can be applied to nearly every field out there. No one is born with the “tools” to succeed in life. Thus, you have to help your team develop these “tools” and apply them to succeed in life.

Leadership Training – How to get famous Leadership Quotes

You boss just told you that as the best young leader in this company he would like you to take an active part for leadership training for the new young managers. It is a class that teaches those managers to lead others, either in a corporate environment or more in a general sense. I can […]

No-brainer ways to maintain employee loyalty

Do you want to retain you best and hardest working employees? If so, read on to find out how to build employee loyalty.

Steps to motivating your employees in tough economic times

Need to boost employee morale during these tough times for more productivity. Here’s how.


Roger Due

Investing in Your Destiny® & Coaching Program - Wealth Building Summit Dallas, Texas

My name is Roger Due and I am from Albuquerque, New Mexico and I am the owner of the Monsano software company. This has been an absolutely fantastic conference. This is the best I have ever been to.